Privacy policy
Last Updated: August 8, 2025
Hikamping operates this online store and website, along with all associated content, features, tools, products, and services, to provide you—the customer—with a curated shopping experience (the “Services”). Our store is powered by Shopify, which allows us to offer these Services. This Privacy Policy explains how we gather, use, and share your personal information when you visit our site, interact with our Services, place orders, or otherwise communicate with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to the handling of your personal data.
Please read this Privacy Policy carefully. By using or accessing our Services, you confirm that you understand and agree to the collection, use, and sharing of your information as described here.
Information We Collect
For the purposes of this policy, “personal information” means details that can identify you or be reasonably linked to you. Information that has been anonymized or de-identified so it can no longer be connected to you is not considered personal information. Depending on how you engage with our Services, the laws in your region, and applicable requirements, we may collect the following types of information (including inferences made from them):
-
Contact information such as your name, billing address, shipping address, email address, and phone number.
-
Payment details such as your credit or debit card number, payment account information, transaction records, and confirmation details.
-
Account data such as usernames, passwords, security questions, preferences, and settings.
-
Transaction history including items you have viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.
-
Communication records such as details you provide when contacting customer support or engaging with us directly.
-
Device identifiers such as your device type, browser, network information, IP address, and other technical identifiers.
-
Usage activity including how and when you browse, navigate, or interact with our Services.
Sources of Personal Information
We may collect personal information from:
-
You directly, such as when you create an account, place an order, or contact us.
-
Automated means, such as through cookies, analytics tools, and your device when you access our Services.
-
Service providers, such as payment processors, shipping companies, and technical support providers.
-
Partners or third parties, such as marketing or advertising collaborators.
How We Use Personal Information
We process your information for the following purposes:
-
Operating, customizing, and improving our Services – including fulfilling orders, arranging deliveries, processing returns or exchanges, remembering your preferences, managing your account, and recommending relevant products.
-
Marketing and promotions – sending promotional communications by email, SMS, or post, and showing personalized ads, including based on your past purchases or browsing activity.
-
Security and fraud prevention – verifying accounts, preventing fraudulent or malicious activities, protecting public safety, and safeguarding our Services.
-
Customer communication – responding to inquiries, offering support, and maintaining our relationship with you.
-
Legal compliance – meeting regulatory obligations, responding to lawful requests, and enforcing our policies.
How We Share Personal Information
We may share personal data in the following cases:
-
With Shopify and other vendors that perform services on our behalf (e.g., payment processing, data analytics, shipping).
-
With marketing partners for promotional or advertising purposes, subject to your rights under applicable laws.
-
When you consent or direct us to share data, such as when using social media integrations.
-
Within our corporate group or affiliates.
-
During business transfers such as mergers, sales, or reorganizations, and as required to comply with legal obligations.
Our Relationship with Shopify
Because our store is hosted by Shopify, certain data you provide will also be shared with Shopify and may be stored or processed in other countries. Shopify may use this data to operate, improve, and protect its services. To learn how Shopify handles your data, refer to the Shopify Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may link to third-party sites. We are not responsible for the privacy practices or security of those sites. Please review their privacy notices before providing personal data.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal data from anyone under the legal age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request deletion. We do not knowingly “sell” or “share” the personal data of individuals under 16 years of age.
Security and Data Retention
We apply reasonable safeguards to protect your personal data, but no method is 100% secure. We retain information only as long as needed to operate our Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have rights such as:
-
Accessing or requesting a copy of your data
-
Requesting deletion or correction of inaccurate information
-
Receiving your data in a portable format
-
Opting out of the sale or sharing of personal information for targeted advertising
You can exercise these rights through our contact details below. We may need to verify your identity before fulfilling requests. You may also appoint an authorized agent to make requests on your behalf.
Complaints
If you have concerns about how we process your information, please contact us. You may also be able to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred and processed outside your country. For transfers from the EEA or UK, we rely on recognized legal safeguards such as Standard Contractual Clauses unless transferring to a country deemed adequate by relevant authorities.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
Email: support@hikamping.com
Address: 30N Gould Street, Ste R, Sheridan, WY, 82801, USA